Sangeet Choudary in his book on Platform revolution has discussed at length about software platforms and how they are transforming the economy. In his book he describes "platforms consummate matches among users and facilitate the exchange of goods, services or social currency thereby enabling value creation for all participants".
Government in any country is the largest service provider for its citizens. Hence, a software platform that brings all the stakeholders of the service provider (in this case the Government) and the consumers (in this case the citizens) can revolutionize Governance.
The citizens across the globe are becoming impatient and expect magical results from Government. This kind of rapid demand gratification needs innovative software platforms. Every service offered to citizens can be offered through a specialized software platform. This will ensure rapid adoption and instantaneous results. We have already witnessed the exponential adoption of services offered on a platform like the travel adviser (like TripAdvisor) or taxi aggregation (like Ola or Uber).
The same concept may be applied for skill development, education or health care. The Government may consider coming out with a platform for imparting skills for youth to make them employable. The skill development itself may be offered through private training partners. A platform can effectively link training partners, faculty & students. This platform can be regulated effectively by the Government.
A non performing or unreliable service providers can be eliminated by an effective feedback mechanism. The job of regulating the quality of providers becomes that much more easier. This is an integral part of a platform based business model.
Hence, a platform based approach to offer services to citizens may bring in enormous benefits to all involved. The power of a platform based approach for Governments can be appreciated better by understanding the basic tenets and features of a platform. I will be writing more on this.
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